Returns & Exchanges

We want you to love your Lori Bed, but if it is not the right fit for your home, we offer a 60-day return window for products in their original packaging. Please note that return shipping costs and a restocking fee apply to all Murphy bed returns to ensure we can keep our prices competitive.

Return Process

• 1.
  Initial Request

  Contact our customer support team within 60 days of delivery to initiate your return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Document Preparation

  Take clear photos of the unopened boxes to confirm the condition of the product and print the prepaid shipping labels provided by our team.

• 3.
  Pickup and Shipping

  Schedule a freight pickup or drop off the items at a designated carrier location, ensuring all original hardware and components are securely packaged.

• 4.
  Inspection and Refund

  Once our warehouse inspects the returned items, we will issue a refund to your original payment method, minus the return shipping and restocking fees.